Shipping & Delivery

We offer free tracked shipping on US jewellery orders.

We aim to deliver within approximately 5–12 business days from order confirmation. This is an estimate, not a guaranteed delivery date. Preparation, sourcing, customs, carrier disruption and remote destinations can extend the time required.

We offer free tracked delivery on UK jewellery orders. We aim for approximately 5–12 business days from order confirmation, depending on product availability and shipment route.

We offer free tracked shipping for jewellery orders to the 27 European Union countries listed at checkout.

We currently estimate approximately 8–20 business days from dispatch for many EU destinations. Some countries or shipping routes may take longer, particularly where customs processing is involved. Order preparation is additional, and delivery dates are estimates rather than guarantees.

Goods shipped from outside the European Union may be subject to import VAT, customs duties and carrier clearance charges. These charges are not always included in a free-shipping rate, and local authorities or carriers may request payment before delivery. If this happens, please contact Vayenia with your order number and the charge notice so we can review your options and help resolve the issue. Please don't assume that all import charges have been prepaid unless that is confirmed for your order.

Orders may be sourced from different suppliers and prepared before dispatch. Once your parcel is shipped and tracking is available, we'll send you tracking details. Where an order contains multiple items, they may sometimes arrive separately.

Delivery windows are estimates, not guaranteed arrival dates. We'll help investigate unexpected delays. If you need a piece for a particular date, please contact us before ordering. Your statutory delivery and cancellation rights remain unaffected.

For assistance, use our contact form and include your order number where applicable.