Returns & Refunds

We want you to feel confident ordering from Vayenia. If you need to return a ring or there is a problem with your order, please contact us using our contact form and include your order number.

For orders delivered to the UK, US and EU, contact us within 30 days of delivery if you would like to return your ring. This voluntary offer is in addition to your statutory rights. Please send the ring back within 14 days of contacting us. The condition requirements and postage responsibilities below continue to apply.

For most online jewellery orders, you have the legal right to cancel within 14 days of receiving your item without giving a reason. After telling us that you wish to cancel, you have a further 14 days to send the item back. Applicable legal exceptions, if any, will be explained before purchase.

We will refund eligible payments, including standard outbound delivery costs where required, within 14 days of receiving the returned goods or adequate proof they have been returned. For change-of-mind returns, the direct cost of returning the item is your responsibility. You can carefully inspect and try on a ring as you would in a shop; any deduction for excessive handling will be limited to what the law permits.

For US orders, contact us within 30 days of delivery if you wish to return an item. You must then return the item within 14 days of contacting us. We accept jewellery returned in its original condition, apart from reasonable handling needed to inspect or try on the piece. The customer pays return postage for a change-of-mind return. We refund the eligible item value after receiving and checking the return, normally within 14 days. Any mandatory consumer rights in your location continue to apply.

For most online purchases delivered to an EU country, you generally have a 14-day right to cancel after delivery without giving a reason. After notifying us, you normally have a further 14 days to return the goods. Specific statutory exceptions may apply; your local mandatory consumer rights remain unaffected.

For a change-of-mind return, the customer normally pays return postage. We refund eligible payments, including standard outward shipping where legally required, within the relevant statutory period. Contact us before posting the item so that we can provide the correct return instructions.

If your order arrives faulty, damaged or incorrect, contact us as soon as possible with your order number and, where helpful, photographs. We will arrange an appropriate remedy, including any return shipping that we are legally responsible for. Your statutory rights are unaffected.

Contact us before returning your item so we can supply the correct return address and instructions. Do not post returns to an address on the outer delivery parcel unless we have specifically authorised it.